Support

One route, so nothing gets lost: info@redtailden.com.

We answer Monday to Friday. If you are writing about a charge or about access to your account, say so in the subject and we take it first.

Tap “Forgot your password?” on the sign-in screen and enter your account's email: we send a 6-digit code to that email (it expires in 10 minutes) and you use it to set a new password. Changing it closes the sessions you had open, on other devices too.

If the code does not arrive (check your spam folder too), write to info@redtailden.com from your account's email and we help you set a new one. If you think someone got into your account, say so in that email and we close every open session, on other devices too.

It happens: an AI model does the processing and it does not always get it right. Your original photo is untouched, so you can try again with another style or another shot.

If the result was clearly broken and it used up a creation, write to us with the photo and we put the creation back.

If the result is offensive, sexual, violent, or misleading, use “Report this result” on the result screen. We use the reason and details you send us to review the report, detect content that breaks the usage rules, and maintain the security of the service. The report does not include the image.

Things that usually improve the result: natural light, a clear background, the whole item in frame, and focus on the product rather than the surroundings.

Payments on the web are processed by Stripe, so the charge shows on your statement under the merchant name, not your bank.

If you see a charge you do not recognize, a duplicate, or you paid and your plan did not activate, write to us with the date and amount. We look into it and refund web payments where appropriate.

Purchases made inside the iPhone app are charged by Apple, and only Apple can refund them: ask Apple for the refund at reportaproblem.apple.com. If you paid with Apple and your plan did not activate, write to us anyway and we will look into it.

If you paid through Apple (a purchase inside the iPhone app), you cancel from your Apple account subscriptions, not from Bttr. That is an Apple rule, not ours.

If you paid on the web, even if you opened the payment from your iPhone, write to info@redtailden.com from your account's email and we cancel it. The app does not have a button for this yet. You keep access until the end of the period you already paid for.

The Android app does not handle payments: a plan bought on the web is canceled the same way, by writing to us.

From the app (web, iPhone, or Android): Settings → Delete account, then confirm with your password. The account and your personal data are erased right away, except for what is listed below; any active web plan is canceled, and the projects saved on that device are removed. A plan bought through Apple is canceled from your Apple account subscriptions. If you do not remember your password, use the option below.

Without the app: write to info@redtailden.com from the account's email asking for deletion and we process it within 7 days. Your personal data is erased, including the record of your sessions with their user-agent, your creation history, and the record of your account's automatic notices, except for what is listed below. Your photos are not kept on our server: they are on your device.

Either way, we keep the following:

• The content reports you sent, no longer linked to your account: with no fixed limit, to review the report, detect content that breaks the usage rules, and maintain the security of the service.
• Payment records: in our database, the charge notices Stripe sends us (with the name, email, and billing country or address of the purchase) and the record of Apple purchases; at Stripe, your customer record, with the charge history and the saved card, if there was one. We keep them for 7 years from each charge, for tax and accounting obligations, and then erase them. If you want us to remove the saved card from Stripe sooner, write to us.
• The web server's access logs, with the IP address and the user-agent, and the application logs, which may include your email: they are kept in files that are closed every day, and each file is erased automatically about 45 days after it is closed.
• Web server errors, with the IP address and the user-agent: they stay in the server's system log, which has no deletion period, until that log is cleaned up.
• Automatic server backups, which Hetzner, our hosting provider, makes every day with the database and the logs, and keeps off the server: the last 7 are kept, and each one is erased automatically after 7 days.
• Database backups, which we make before we change the server and keep on that same server: they are erased automatically after 90 days (those from the last 5 server changes may stay longer, until there are newer ones), and until then they may keep your account's data.
• The messages you sent to support, until you ask us to erase them. If you ask for deletion by email, tell us whether you want them erased too.

It is irreversible: once deleted, we cannot recover the content. If you only want to stop paying, cancel the plan and the account stays.

What we collect, who processes it, and how long we keep it is set out in the privacy policy. The rules of the service are in the terms.

To exercise any right over your data, the same address as always: info@redtailden.com.

Bttr is built by Red Tail Den LLC, in Wildwood, Florida. It is the same house behind the other products in the group, and you can find it at redtailden.com.

General company email: info@redtailden.com.